Cancellation Policy

Last updated: 27 September 2026

1. One-time donations

You can cancel a donation at any point before you confirm the payment, simply by closing the payment window or not completing the transfer. Once a payment is completed, it cannot be cancelled, but it may be refunded in the cases listed in our Refund Policy.

2. Recurring donations

If you set up a recurring donation, you can cancel it at any time by emailing hello@kartacollective.org, or through your UPI app, card or bank mandate settings. We process cancellation requests sent by email within 15 business days, and refund any payment taken after we receive your request. Payments made before your request follow our Refund Policy.

3. If a donation was made by mistake

If you donated by mistake or were charged the wrong amount, email hello@kartacollective.org within 15 days of your donation with your name, the date and amount, and the Razorpay payment ID, UPI transaction ID or bank UTR number. We will handle it as a refund request under our Refund Policy.

4. Cancellations by Karta

We may cancel and refund a donation that appears fraudulent or unauthorised, or that comes from a foreign source we are not allowed to accept (see our Terms). The full amount is returned to the original payment method.