Refund Policy

Last updated: 27 September 2026

1. Our general policy

Donations to Karta Collective Foundation are voluntary gifts and are generally non-refundable. We start putting your support to work quickly, so please check the amount and details before you confirm.

2. When we will refund

We will refund your donation in full if:

You were charged twice for the same donation.
The wrong amount was charged because of a technical error or a typing mistake.
The payment was not made by you or was made without your permission.
Money was debited but the donation failed and was not reversed automatically.
The donation came from a foreign source we are not allowed to accept (see our Terms).

3. How to ask for a refund

For duplicate payments, incorrect amounts or donations made by mistake, email hello@kartacollective.org within 15 days of your donation. For unauthorised transactions, failed transactions or other payment-processing errors, contact us as soon as possible. In each case, please include:

Your name, and the date and amount of the donation.
The Razorpay payment ID, UPI transaction ID or bank UTR number.
The reason for the refund.

We will acknowledge your request within 2 working days and let you know our decision within 7 working days.

4. How refunds are paid

Refunds go back to the original payment method: through Razorpay for online payments, or to the same UPI ID or bank account for UPI and bank-transfer donations.
Once we approve a refund, we initiate it promptly. The amount is generally credited to the original payment method within 5–7 working days, subject to the processing timelines of the payment gateway, bank or payment service provider.
We refund the full amount and deduct no fees.

5. Tax receipts

If we have already issued a donation receipt for a refunded donation, that receipt is cancelled. If the donation has already been reported to the Income Tax Department, we will correct our filing, and any certificate of donation issued for it must not be used to claim a deduction.

6. Failed payments

If money left your account but you did not get a donation confirmation, your bank will usually reverse it automatically within 5–7 working days. If it has not come back after that, write to us and we will help.

7. Shipping and delivery

Donations do not involve any goods, so there is nothing to ship or deliver. For Proppa orders, see the policies on eatproppa.com.